Carlos’ business expertise stems from a deep operations and customer service background that he leverages with his experience in every aspect of the HR function. This synergistic combination has resulted in his ability to consistently excel Operations’ capabilities and create new opportunities at a global level.
Forward-thinking with broad experience in intercultural management, Carlos joined DIRECTV Latin America in 2003 as senior director of Human Resources. He brought a service mentality to the organization, using his interpersonal capabilities to work with C-level executives and senior local management in each country.
As Latin America regional director for KLM Royal Dutch Airlines, Carlos created a cohesive team by applying best practices, promoting interdependence and facilitating individual growth. He also created a new marketing unit for Latin America to implement complete change in their business-to-business selling strategies.
Carlos provides a defined vision for an organization’s direction and can identify the dynamic talent required to reach targeted goals. Under his leadership, the strategic aspects of HR: culture management, talent management and employee engagement are non-negotiable. He considers mastery of these elements essential for success. He matches these priorities with his skill to attract top talent and quickly transforms groupings of individuals into a unified, powerful team.
Carlos enjoys spending time with his wife and two daughters and feels fortunate to have traveled and “witnessed the human experience” in over 30 countries.